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Terms and Conditions

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FAQ

CONTACT US

LIVE CHAT

Our 24/7 Live Support service is always happy to help you.

EMAIL

For all customer queries, please email us at [email protected] and quote your name and account number.

Please, email your verification documents to [email protected]

Hotline：

+63 938 583 5555

Why do I need to be registered?

Registration on 24Club website is a condition for using all the products available on the App. Registration entitles you to open a 24club.com account free-of-charge and without obligations. Use the account to manage your bets and personal data. You can make bets with real money after you replenish your account.

How can I register on your website?

To register on our website, visit the “Register” section in the upper right corner. Register your own number to avoid issues in the future.

Why should I specify my personal data when registering?

The accuracy of your data is a condition of using our products. Management of your money in your 24Club account is implemented in a similar way to a bank account. We need to know your first name and last name, as well as your current residential address. By entering your date of birth, you verify that you are of legal age to use the services of 24Club. It is important for us to have your email address so that if you forget your password or want us to send you notifications, we will be able to get in touch with you by email. Also need to upload a Pan card to secure that the account is owned by the specific user.

Where can I see my account number?

You can see your account (ID), which was given by the company in the “My Profile” page, below on your name.

Do I undertake any obligations by registering on the 24Club website?

No. Your registration does not bind you in any way and you are not obligated to make regular deposits or place a certain number of bets. However, by registering you agree to our General Terms and Conditions.

Can I change my personal data after registration?

Please note that you are unable to change your basic data, such as your first name and last name, date of birth, the currency of your account in 24Club or the country settings. You will, however, still be able to change other data even after registration. In certain circumstances (e.g. the personal data was filled incorrectly, etc.), 24Club will verify and accept changes to your basic data if you submit the corresponding confirming document , and also you must have a valid reason for changing your personal details.

I don’t want to deposit money right after registration. Do I have to?

You don’t need to make a deposit immediately. You may make a deposit whenever you like by using the “Deposit” option.

What should I do if I have forgotten my password?

Try to restore it on our website using the “Forgot Password?” option. In some cases (e.g. if you forgot your password input the number that you’re using and an OTP will send to your mobile that you’ll to retrieve your account etc.)

Can anyone else get access to my account?

Anyone can’t have any access to others account unless you forgot to ‘LOGOUT’ your account on the machine that you’re using.

What should I do if another person knows my password?

If someone knows your password please change your password Immediately to secure your accounts from others

Placing Bets and Settlement

How do I place a bet?

First, log in with your username and password. Select one or several bets from our line-up and use the mouse to click on an estimated outcome. Your bet will then appear in the bet slip on the right- hand side of the page. Next, specify the amount you wish to stake and your preferred type of bet (single, system or chain). In the third and final phase, you can either confirm the bet or cancel it.

What are the types of bets?

A “Single” bet is the simplest form of betting. You predict an outcome, specify the desired stake and place the bet. If your prediction is correct, you win the bet. The winnings are calculated by multiplying the odds by the stake. A “Combo” is a bet consisting of two or more events in which a necessary condition is that none of the events should lose. “Comb bets” total odds are calculated by multiplying the odds of all the individual predictions.
What is a “Handicap”?

A handicap is a head start given to a selection expressed in goals/points/sets/frames etc. depending on the type of the competition. The handicap is offered by the bookmaking company and it can be “positive” (1), “negative” (-1) and “zero”. For example, if you made a bet on “Handicap 1(2)” on a football match, this means you allowed Team 1 a 2 – goal ‘head start’.

  • If the match ends 1-1, then adding the handicap will produce a score of 3-1 and the bet will win.
  • If the match ends 0-3, then adding the handicap will produce a score of 2-3 and the bet will lose.
  • If the match ends 0-2, then adding the handicap will produce a score of 2-2 and the bet will result in a push (stakes returned).
  • If the handicap is “negative”, you need to subtract rather than add.

Here are a few other examples of a handicap:

  • Bet W1 Handicap (-1) can win only when the home team wins the match by two goals.
  • Bet W2 Handicap (1) can win only when the away team does not lose the match (draw or victory of the away team).
  • Bet X Handicap (1) can win only when the home team wins the match by one goal (or when the away team loses by one goal).
  • Bet X Handicap (-1) can win only when the home team loses the match by one goal (if the away team wins by one goal).
  • Bet W1 Handicap (-2) can win only when the home team wins the match by three goals. Bet W2 Handicap (2) can win only in the following result of the match:
    A draw
    The victory of the home team by one goal

             Any victory by the away team.

  • Bet X Handicap (2) can win only when the home team wins by two goals.
  • Bet X Handicap (-2) can win only when the home team loses by two goals (or the away team wins by two goals).

“Live” bets

Our Live bets will keep you in suspense until the end of the sports event. Hundreds of fans simultaneously make bets in real time. The odds of bets are dynamic and change depending on the course of the sports event. Simultaneously, detailed information, such as the expired time, the current score, quantity of the yellow and red cards shown, etc. is displayed in real time. Live bets are available not only for soccer games but also for other sports events, such as tennis, Formula 1, American football, ice hockey, skiing, etc.

Why has the acceptance of my bet been delayed or interrupted?
This may occur because of the following reasons:

  • Technical problems (interruption of the broadcast during (live) games, software failure, power cuts, etc.).
  • Busy time periods.
  • High level of interest in a sports game/match or an event.
  • Congestion of a network provider.
  • Speed of completion of the sport or event. For example, a tennis game is an event with a very fast outcome, the quantity of bets is high, therefore changes in odds are frequent.
Why was my bet registered twice?
This can happen only if you pressed the button twice. Please take care when placing bets.
How accurate is the data given on the Live matches on your website?
Every effort is made to ensure that this information is up to date and correct. However, it should only be considered as a guide when betting.

Casino

How do I create a Casino account?

Playing in the 24Club Casino requires a 24Club Account. If you do not already have one, just click on the “Register” button on the Casino page and follow the simple registration process.

How do I make a deposit in the online casino?

Once logged in, hover on your profile pic on the top of your screen, then press “Deposit” button and select your desired amount and payment method.

How do I view what games I’ve played last?

Once logged in, you can view a Last Played Games using the appropriate icons on the bottom of the Casino page.

What is a Random Number Generator (RNG)?

A Random Number Generator (RNG) is a computer program which randomly produces the results for our online casino games. Every individual card dealt, dice rolled, or any other pertinent game action is produced by the program without any unrealistic duplication or predictability.

As the results are generated in a completely random manner with no possibility of manipulation, you always get fair results.

What kind of games can I play online at the 24Club Casino?

24Club offers a wide selection of games to our players. You can find many different 3D games, Table games, a huge variety of Slot games, and even Live games including Andar Bahar, Dragon Tiger,Sic Bo,Blackjack, Roulette, Baccarat and Bet on Poker.

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